Frequently Asked Questions
7be FAQ — Answers to All Your Questions
From opening an account to deposits and withdrawals, bonuses and safe gaming — everything you need to know before and after playing at 7be, all in one place.
7be is a trusted online casino and sports betting platform in Bangladesh. Whether you are new or experienced, players often have many questions. On this page we have provided detailed answers to the most common questions about account registration, depositing and withdrawing money via bKash and Nagad, the 120% welcome bonus, cricket betting, slots, and responsible gaming. If you cannot find your question here, please contact our 24/7 live chat support.
Account and Registration
Opening and Managing Your Account
To open an account at 7be, you need an active mobile number, an email address, and a strong password. You must be at least 21 years old. The registration process is fully available in Bengali and can be completed in just a few minutes. Registering with accurate information will prevent any issues with withdrawals later on.
No, only one 7be account is allowed per person. Opening multiple accounts goes against our terms and conditions, and doing so may result in all related accounts being suspended. If you have trouble accessing your existing account, please contact our live chat support.
On the login page, click the "Forgot your password?" option and enter your registered email or mobile number. A verification code will be sent to you, which you can use to set a new password. The entire process is handled through secure SSL encryption. If you run into any issues, please contact support.
For large withdrawal amounts or bonus claims, 7be may request identity verification. Usually a clear copy of your national ID card or passport is sufficient. This process helps ensure the security of your account and supports fair play.
Absolutely. The 7be platform is fully optimized for mobile browsers. You can easily log in from any Android or iOS device by visiting the 7be Login page. No separate app download is needed — the full experience is available right in your mobile browser.
Deposits and Withdrawals
Rules for Depositing and Withdrawing Money
When you deposit into 7be using bKash, the funds are generally credited to your account instantly. Regardless of the deposit amount, processing typically completes within a few minutes. If there is a delay due to network or system load, please let us know via live chat.
The minimum deposit amount at 7be is ৳100 — the same across all payment methods. The minimum withdrawal amount is ৳800. Keeping slightly larger amounts rather than making repeated small withdrawals will make the process smoother.
Yes, Nagad is one of the approved withdrawal methods at 7be. In addition to Nagad, withdrawals can also be made via bKash, Rocket, Upay, and bank transfer. When requesting a withdrawal, make sure the account name and registered mobile number match.
Typically, funds arrive within 10 to 45 minutes after your withdrawal request is approved. Bank transfers may take a bit longer. If you do not receive your funds within the expected time, please contact our 24/7 live chat.
7be does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges. Check the relevant provider's app or website for the latest charges.
To deposit using Upay or Rocket, go to the cashier section, choose your preferred method, send the specified amount to the indicated number, and fill in the deposit form with your transaction ID. Your 7be account balance is usually updated within a few minutes.
Games and Rules
Games, Betting and Fair Play
To bet on BPL (Bangladesh Premier League) matches, first log in to your 7be account and go to the Cricket section. Before the match starts or via the live betting option, select the event you want, choose your bet type and amount, and confirm. Bet results will be settled once the match ends.
RTP (Return to Player) is the theoretical average percentage of total bets that a slot game returns to players over the long term. 7be features games from leading software providers including Pragmatic Play, PG Soft, and JILI. These games are independently tested and fair play is ensured.
Yes, 7be has a live dealer casino section where you can play games in real time with professional dealers via live streaming. Games from providers such as Ezugi and Evolution Gaming are available. A good internet connection will give you the best experience in the live casino.
To bet on the T20 World Cup or any live cricket match, select the "Live" tab in the Cricket section. You will see real-time odds for ongoing matches. Make your decisions quickly, as live odds can change with every delivery.
Yes, Spribe's Aviator is available to play at 7be. It is a crash-style game where a plane keeps flying and the player must cash out before it crashes. The game is built with a provably fair algorithm and fair play is ensured.
Bonuses and Promotions
Claiming Bonuses and Wagering Requirements
7be offers a 120% welcome bonus on your first deposit, up to a maximum of ৳8,000. That means if you deposit ৳1,000, you can play with a total of ৳2,200. To claim this bonus, activate the offer from the Promotions section and complete your first deposit.
The wagering requirement for 7be's welcome bonus is 10x. This means you need to wager 10 times the bonus amount before it can be converted into withdrawable real money. For example, if you receive a ৳2,000 bonus, you will need to wager ৳20,000. This requirement is relatively straightforward for the Bangladesh market.
7be's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Your tier advances through regular play, and you earn weekly cashback — 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum. Higher tiers also come with priority support and special offers.
VIP weekly cashback is credited to your account on a set day each week. The cashback amount depends on your net losses from the previous week. Cashback is credited as real money and can generally be withdrawn without any wagering requirement — however, please check the terms and conditions page for full details.
Yes, 7be offers special bonuses and promotions for Eid, Pohela Boishakh, and other festivals. These offers are time-limited, so check the Promotions section regularly. Keep your account notifications turned on to receive alerts about new offers.
Security and Responsible Gaming
Safe Play and Protection
7be uses full SSL encryption, which keeps your personal and financial information protected from third parties. Our servers operate in a secure environment and undergo regular security checks. Never share your password with anyone.
7be is for players aged 21 and above only. Opening an account as a minor is strictly prohibited. If any inconsistency is found during age verification, the account will be closed immediately. If a family member is underage, make sure your account login is kept secure from them.
Yes, as part of responsible gaming, 7be offers self-exclusion and cooling-off options. You can set your own limits through your account settings, or contact support to take a short-term or long-term break. If gambling ever goes beyond the limits of enjoyment, do not hesitate to seek help.
If you see any unauthorized activity or suspicious transactions on your account, change your password immediately and notify us via 7be live chat or email at [email protected]. Our security team will investigate quickly and take the necessary action.
7be provides live chat support in Bengali 24 hours a day, 7 days a week. Click the live chat icon at the bottom of the page for instant assistance. To contact us by email, write to [email protected]. Phone or WhatsApp support is not available.
Still have questions?
Our Bengali support team is with you 24/7. Come to live chat directly for any issue.
Contact Us Directly
Live Chat
Instant support in Bengali, 24/7 — the fastest way to reach us.
Email Support
For complex matters, write to us in detail:
[email protected]
Terms and Conditions
To read the full terms on bonuses and payments, see here.